This session is about how to listen when it’s hard to listen. How do you listen when it’s uncomfortable, when you or someone else is emotional, when there is a value conflict, when you disagree, when people are “worked up?” How are you listening in ways that build your team and create psychological safety, reduce stress and help people think better?

 Listening well builds engagement and significance, reduces stress and burnout while building a robust and trusting team experience. It builds a brave space and gets people to speak up, share ideas, and learn together.

In this moment when we need to hear and be heard more than ever, we have paradoxically become worse at listening. This webinar will change the way you think about communicating with your team, family, and friends. It will provide a roadmap on how to listen and why it matters so much now.

Learning Objectives
Upon completing this course, you should be able to:

• You will appreciate the deep value of listening conversations to build genuine connection, influence, and engagement during change
• You will take away a new and different framework for better listening experiences
• You will clearly see the link between the listening you do and the success of your team
• You will have insight into your own listening challenges and a clear path to building better relationships in every part of your life

Presented by Tammy Robertson

 What to Expect

•  Two emails will be sent from CPA Manitoba following your registration: one to confirm your order and one including information on how to access the course through your Learning Hub.
• Once sent, these emails can also be found in the Communication tab of your CPA Manitoba Member Portal.
• This course is designed for participants to view while following along with the course material provided.
• This self-study course allows you to save your progress and return to continue at a later date. 
• A certificate of completion can be provided.*  

Access to this course will be available for 180 days after registration. After this time, access to the course will no longer be available. 

*To receive a certificate of completion, users must complete all course elements, including a short quiz at the end of the course. Unlimited quiz attempts are available until a passing grade of 80% or better is achieved. After you have achieved 80% or better, you will no longer be able to access the quiz. 

CPA Manitoba PD Terms and Conditions: https://cpamb.ca/pd/pd/Terms-and-Conditions.aspx
For questions regarding this course, including registration and access, email [email protected].