Course Description

We have all felt pressured, at one time or another, to respond to a difficult question, opinion, or request.  It may be that we require more time to reflect about what is being asked, or we struggle with how to say no.  Or maybe we are unsure of what we think or what we need. 

In this course, we will explore situations where you feel pressure and learn practical strategies for communicating when under pressure.

Course Content

In this course, you will learn about:

Four communication styles and how each uses power
Difficulties with being assertive
Categories of stress
Stress arousal cycle and its impact on cognitive functioning
Managing your reaction
Managing the reaction of others
The power of self-talk and the role it plays in stress escalation/de-escalation
Value of shifting your perspective to better manage the stress response
Human needs/values and the impact when they are in conflict with what we are being asked to do
Saying no in a constructive way
Balance between listening and asserting
Listening skills to elicit information and open up dialogue
Asserting skills to express yourself
Tips for communicating under pressure
Pitfalls to avoid

Learning Objectives

Upon successful completion of this course, you will be able to:

Identify your communication style
Recognize the difficulties with being assertive and circumstances where pressure occurs
Understand the stress arousal cycle and the impact on cognitive ability
Manage the conflict within
Be able to saying no to requests while saying yes to alternatives that meet your needs and the needs of the person making the request
Understand your own needs and assertively express them

Who Will Benefit

CPAs, accounting and finance professional who have felt pressure to respond and have struggled with responding.

Instructor Pam Penner   

What to Expect

•  Two emails will be sent from CPA Manitoba following your registration: one to confirm your order and one including information on how to access the course through your Learning Hub.
• Once sent, these emails can also be found in the Communication tab of your CPA Manitoba Member Portal.
• Course materials, links and credentials can be found in your Learning Hub no less than two business days prior to the seminar.
• This is a Live Virtual seminar where class size has been limited to allow for an interactive learning environment.
• This seminar will not be recorded.
• Live webinars have varying levels of expected interaction, with many requiring webcam and microphone capabilities. 
  
  If you have concerns about the interaction required for this course or any other questions about this course, please email [email protected].  
  
  CPA Manitoba PD Terms and Conditions: https://cpamb.ca/pd/pd/Terms-and-Conditions.aspx
  For questions regarding this course, including registration and access, email [email protected].