Cross-Cultural Workplace: Developing Your Cultural Fluency
Canada’s cultural diversity and the globalization of its economy present opportunities and challenges for leaders and managers to work effectively across cultural environments. Consistently successful managers demonstrate cultural fluency in the way they manage people and teams. Cultural fluency is the capacity to embrace three core competencies within various cultural environments – cultural awareness, knowledge, and behaviours. Culturally fluent managers are willing to think differently about the way they work and lead others in culturally diverse environments. These competencies elevate culture to a more strategic level in an organization.
This course provides an introduction to “best practices” in developing and sustaining cultural fluency in the context of the Canadian workplace. Managers who become adept at interacting across cultural differences will ultimately win the global talent war.
Delivered in an online environment using a range of learning tools, this course will offer an opportunity for participants to recognize the importance of cultural agendas in creating an environment of mutual respect and co-existence as well as practice how to become culturally fluent in relationships. This includes exploring and understanding inherent bias and cultural stereotyping, gaining a comprehensive framework to engage with invisible levels of cultural conflicts, developing an awareness and understanding of the dynamics and structures of culture and how they may create and perpetuate communication difficulties, identifying and applying various cross-cultural approaches to engaging others at a structural, cultural and individual level and appreciating the diversity of cultures and value the multiplicity of perceptions and understandings.
Applicable for:
Leaders and managers who lead small and large organizations in government, non-profit, charitable, and small businesses, managers of business units, project teams, work groups, and professional practices.
Learning Objectives
By the end of this course, participants should be able to:
- Define the stumbling blocks in cross-cultural communication and "cultural balance"
- Explore strategies to address interaction styles and business communication
- Examine interpersonal skills that make up a culturally fluent manager
- Deploy and evaluate your level of cultural fluency using the Five Frames or SHARE model
- Identify and manage intercultural barriers to effective work relationships
- Identify the assumptions inherent in the views they make about people and culture
- Assess their personal level of cultural fluency
- Enable leaders and managers to coach their employees and team members to bridge the cultural gaps between them
Seminar Leader: Shawn Ireland
Presented by PD Partner: HRC Group
What to Expect
- This is a Live Virtual Seminar where class size has been limited to allow for an interactive learning environment.
- This seminar will not be recorded.
- Course materials, links and credentials will be emailed to you two business days before the seminar. Once sent, the email will also be found in your Account Communication tab of the CPA Manitoba Member Portal.
- Live webinars have varying levels of expected interaction, and some may require webcam and microphone capabilities – if you have concerns about the interaction required for this course, please email [email protected]
CPA Manitoba PD Terms and Conditions
Online registration not available.