The disembodied world of e-communications is fraught with potential miscommunications.

It’s all too easy to thumb off a quick message on your smartphone that unwittingly offends the recipient with a blunt tone. At your desk, it’s also easy to write flowery language around the key issue for so long that you lose your audience before you get your message across.

You are encouraged to have a laptop or computer available for this hands-on course featuring a lot of writing. To test their application of the principles on the job, participants may send documents to the workshop leader for review after the course.

Applicable for

Anyone who regularly emails clients and colleagues and wants to make a better e-impression.

Learning Objectives

By the end of this course, participants should be able to:

· Improve your communication skills

· Write fewer emails

· Control your email so your email doesn’t control you

· Respond to emails so the sender is satisfied

· Learn the “One Mail, One Message” rule

· Punctuate your emails to improve clarity

· Handle “flaming”, “LOL-ing” and emoticons

· Use proper netiquette

Content

The topics in this seminar include:

· How to clarify the response you want from a message

· How to make sure the recipient does what you need

· How to avoid cliché words and phrases that confuse or irritate people

· How to build a toolbox of tones so you always use the best fit

· How to assess your audience and calibrate your writing style

· When to CC and when to BCC and why you should almost never “Reply All”

· How to change the Subject to get quicker responses

· Avoid the F-word: when Forwarding goes wrong

Seminar Leader: Eileen Pease

Presented by PD Partner: Dynamic Learning Inc

What to Expect

· This is a Live Virtual Seminar where class size has been limited to allow for an interactive learning environment.

· This seminar will not be recorded.

· Course materials, links and credentials will be emailed to you two business days before the seminar. Once sent, the email will also be found in your Account Communication tab of the CPA Manitoba Member Portal.

· Live webinars have varying levels of expected interaction, and some may require webcam and microphone capabilities – if you have concerns about the interaction required for this course, please email [email protected]

CPA Manitoba PD Terms and Conditions