CRA's Dedicated Telephone Service Pilot Project is Expanding

  Stock photo of telephone representatives smiling

Since July 2017, the Canada Revenue Agency (CRA) has been piloting a new Dedicated Telephone Service (DTS) to assist income tax service providers. The DTS gives service providers access to experienced CRA staff who can help with more complex and interpretive tax issues.

The DTS is now available to all small and medium income tax service providers across Canada.  Enrollment and participation in the pilot is voluntary and there is no cost to use the service. However, spots are limited and early registration is recommended.

The DTS is not intended for large firms — those firms with more than 50 partners — or organizations with specialized tax professionals whose services include advanced tax planning.

If you believe you meet the eligibility criteria visit the DTS website and follow the instructions to register. Once registered, you will receive a telephone number and your personal access code.

For questions or assistance, please contact the CRA at dts-str@cra-arc.gc.ca.