Complaints and Discipline

The Chartered Professional Accountants of Manitoba is the governing body for Chartered Professional Accountants in
the province.

Under the Bill 9, The Chartered Professional Accountants Act (CPA Act), it has been granted the power to regulate the profession in Manitoba and has an obligation for protection of the public. As such it has the power to require members to adhere to a strict Code of Professional Conduct, Bylaws and Regulations and, under processes set out in the CPA Act, to investigate and discipline members, candidates, students, professional corporations or firms (collectively referred to as “registrants”) who have breached those rules, bylaws and regulations.

CPA Manitoba’s self-regulatory powers normally become operative when complaints are received from the general public, or from other registrants about a registrants’ conduct as it relates to the Code of Professional Conduct and Bylaws and Regulations. However, CPA Manitoba is not required to have a formal written complaint in order to commence an investigation if it receives information that raises a question about a possible breach or breaches of the Code of Professional Conduct by a member, candidate, student, professional corporation or firm.

CPA Manitoba is not a civil court, does not provide a fee dispute mediation service nor does it have the power to order restitution to third parties. Anyone with such complaints or concerns is encouraged to try to resolve the matter directly with the member or firm involved. Members who are providing public accounting or regulated services are required to carry professional liability insurance in order to protect the public in the event of errors and the like on the part of the member.

How to File a Complaint

All complaints must be submitted in writing, (by mail or email), and include the following:

  • The member, registered firm or candidate/student’s name who is the subject of the complaint;
  • Details of your concern;
  • Copies of any relevant documents supporting your concern;
  • Your name, address, telephone number and email address; and
  • Your signature attached to the complaint; (an electronic signature is acceptable).

Please note that the information submitted to CPA Manitoba may be forwarded to the member, registered firm or candidate/student for their response. Please mark all communication “Private and Confidential”.

For additional information about CPA Manitoba’s process for resolving concerns and handling complaints, or to file a formal complaint, please contact:

Complaints Intake

CPA Manitoba  
1675-One Lombard Place  
Winnipeg, MB R3B 0X3

Telephone: 204 943.1538  
Toll Free (in Manitoba): 800 841.7148  
Fax: 204 943.7119