The Interaction Model - How to prevent unhealthy conflict
The Interaction Model is a communication tool that allows for an honest and respectful approach to dealing with misunderstanding and conflict. Participants will walk away with an understanding of the Interaction Model and how to use it effectively to build better work and personal relationships.
The session allows for active participation so that the Interaction Model can be immediately applied. Participants can immediately apply this model in real life scenarios taking the guess work out of conflict resolution. It is important to note that the Interaction Model is to be used respectfully and that all parties are open to the process and willing to listen respectfully and jointly agree on next steps to avoid future misunderstandings or conflict-ridden situations.
Participants will come away with a communication tool that helps prevent and resolve conflict with others and can be used immediately for maximum impact.
This workshop is focused on a communication tool called the Interaction Model. It is a process designed to slow down communication, seek clarity and build relationships.
The Interaction Model can:
· Provide specific guidelines for addressing concerns.
· Slow down the communication process in a no-fault, no-blame process.
· Help leaders better understand the context and impressions of others.
· Clear-up misunderstandings.
· Enable leaders to create mutually agreed upon next steps to build better future.
Applicable for
This inclusive workshop applies to leaders and employees at all levels.
Learning Objectives
By the end of this course, participants should be able to:
· Understand how our context and the context of other’s impacts communication.
· Understand the Interaction Model and its effectiveness as a communication tool.
· Use the Interaction Model in real-life scenarios to avoid or resolve conflict.
Seminar Leader: Monique Levesque-Pharoah
Presented by PD Partner: Unique Communications & Training
What to Expect
· This is a Live Virtual Seminar where class size has been limited to allow for an interactive learning environment.
· This seminar will not be recorded.
· Course materials, links and credentials will be emailed to you two business days before the seminar. Once sent, the email will also be found in your Account Communication tab of the CPA Manitoba Member Portal.
· Live webinars have varying levels of expected interaction, and some may require webcam and microphone capabilities – if you have concerns about the interaction required for this course, please email [email protected]
CPA Manitoba PD Terms and Conditions
Online registration not available.