Cross-Cultural Communication: Communicating Effectively w...

Cross-Cultural Communication: Communicating Effectively with Diverse Clients and Colleagues. The landscape of our Province is changing. Our co-workers and our clients come from varying cultures. This workshop will help individuals identify and overcome. barriers created by the diversity of world languages and develop skills for effective cross-cultural communication.

An increase in linguistic and cultural diversity at all levels in the workplace can create many complex challenges. Among those is finding the best way organizations can bridge linguistic barriers and the cultural gaps at the workplace. It has become essential for employees to thoroughly understand cultural differences among their workforce to ensure effective communication.

Applicable for

This course will not only be valuable accountants in both public and private practice, but also to others within the industry who support the work of accounting professionals.

Learning Objectives

By the end of this course, participants should be able to:

· define cross-cultural communication;

· be aware of the how language barriers impact understanding and customer service;

· understand how verbal, vocal/tonal and non-verbal communications may vary from culture to culture;

· consider strategies to improve cross-cultural communication and customer service with newcomer Canadian clients

Content

The topics in this seminar include:

-Introduction to Cross-Cultural Communication, Practising Non-Dominant

Communication

-The Role of Language and Communication

-Elements of Intercultural Communication

-Language Barriers

-Guidelines for Cross-Cultural Communication

-Gestures and Body Language

-Concepts of Personal Space

-Different Views of Time

-Business Communications

Seminar Leader: Priti Shah

Presented by PD Partner: PRAXIS Consulting

What to Expect

· This is a Live Virtual Seminar where class size has been limited to allow for an interactive learning environment.

· This seminar will not be recorded.

· Course materials, links and credentials will be emailed to you two business days before the seminar. Once sent, the email will also be found in your Account Communication tab of the CPA Manitoba Member Portal.

· Live webinars have varying levels of expected interaction, and some may require webcam and microphone capabilities – if you have concerns about the interaction required for this course, please email [email protected]

 CPA Manitoba PD Terms and Conditions
When
12/21/2022 1:00 PM - 4:30 PM
Central Standard Time
Where
CANADA
Online registration not available.

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